Frequently Asked Questions
1. What do I need to do when my friends and I have selected our Student House?
You will each be asked to complete an Application Form which will give us your contact details, confirms the property you have selected and the friends you intend to share with.
2. When can we view your properties?
When you've found what you're looking for, contact us and we'll try to find a mutually convenient time for you to view. It's preferable if you are all present.
3. What type of Tenancy Agreement will we be signing?
We will issue you with an Assured Shorthold Tenancy Agreement, a sample document accompanies the Application Form.
This is signed by us, as Landlord, you as Tenant and your signature needs to be witnessed.
We also ask for a Guarantor Agreement to be completed; this is usually signed by either your parent or next of kin.
4. What is a Guarantor Agreement?
This is a legally binding document whereby the signatory agrees to fund the rent payments due from you in the event that your rent remains unpaid.
5. What is a Standing Order?
A Standing Order is a form which we each complete with our respective bank account details.
This entitles your bank to make payment directly into our account on specified dates, for specified amounts.
We send the completed document to your bank for them to set this up.
You will, therefore, need a current bank account to enable you to pay via this method.
6. What if we need something fixing?
We will give you our contact details to enable you to notify us of any repairs necessary or in the event of an emergency.
We also provide a Tenant Helpline.
7. What happens if one of my friends drop out?
Fingers crossed this will not happen, but occasionally it does. From experience, you may be able to find a replacement well before the tenancy starts. If not, there is the option for you and your remaining friends to pay a little extra for the vacant room.
8. What do I need to bring?
The main items of furniture and appliances are already in your home, but from experience we know students prefer to bring certain items with them.
You will, therefore, need to bring the following :-
- Bedding
- Cutlery
- Crockery
- Kettle
- Toaster
- Kitchen Utensils
9. What happens when we move in?
We will liaise with you in advance to agree a convenient Check In time and date.
At Check In we will give you a pack containing important information about your new home including Health & Safety matters.
You will also be asked to sign an Inventory and Schedule of Condition as a permanent record.
10. Do I need to take out insurance for my belongings?
It is vital, in our opinion, that you insure your belongings and our Tenancy Agreement stipulates this.
11. I am bringing a TV with me do I need a TV licence?
Yes, you will need to obtain a TV licence as an occupier of the property.
12. Can I bring my pet?
Unfortunately, we do not allow pets or animals in our student properties.
13. What happens when we leave?
At Check Out i.e. when your tenancy ends, we will review the Inventory and Schedule of Condition, agree any discrepancies and collect the keys.